Terms & Conditions
Prices
All prices are shown in Euro, and include for Austria 10 % for books and 13 % tax (VAT) for fine art prints and the corresponding VAT for all other EU countries at the currrent legal value for National Customers.
Customers residing outside the European Union may be charged with additional taxes. AnzenbergerGallery / AnzenbergerGallery bookshop / Regina Anzenberger - smart format shop prices are excluded of all taxes applicable by the custom law of your country. If you are a non-european customer, please inform yourself of your country legal duties before purchasing.
Delivery expenses are paid by the customer and depend on the items selected and the geographical zone they are sent to.
Payment
All purchases must be paid by one of the available payment methods mentioned below.
By choosing PayPal payment, customers are automatically redirected to the secure PayPal payment page after Checkout. If you are not a PayPal user yet, you will have to register in the PayPal website, and use it from almost anywhere in the world, benefiting from additional safety and speed for any refunds. For PayPal payments, general PayPal security terms apply.
If you wish to pay by direct bank transfer, please contact us by email or if you wish to speak to us in person call +43 1 587 82 51
Please note that due to occasional limited availability, we cannot guarantee that a particular book will be available by the time you finalize your order. In these circumstances, we will notify you and re-fund you as soon as possible with any sum debited from your credit/debit card.
Please note that for Paypal payments Paypal is keeping the commission of approximately 5 %. We cannot refund this fee. If you want to prevent this fee please use the credit card payment.
Shipping/Delivery
All orders are delivered to the address indicated by the customer upon Checkout and shipped within 36 hours (weekends not included).
Orders shipped to Austria should be received within 1-3 working days. Orders shipped to Europe should be received within 3-10 working days. Orders shipped to the United States of America and other regions should be received within 7-20 working days.
If you wish your purchase to be sent with an express service, please contact us. We will then get back to you with an express shipping quotation.
Return policy
Items must be returned by registered mail within 10 working days from date of receipt, provided they are in the same condition as received. Returns must be paid for by the customer. Customers may choose a replacement of item, a credit note or a refund.
Refunds by bank transfer are applied if the original payment was made by bank transfer. In case the payment was made with PayPal, returns will be made through PayPal and become instantly availabe less the amount kept by Paypal (which is approximately 5 %). Payments by credit card will be refund completely to your credit card.
We recommend all customers to:
1. Check if the package is in good condition.
2. If the package is damaged, open the package asking the delivery person to wait for the verification and check if the product is according to order and if no external visible defects exist.
3. In case of non-conformity with what was ordered, may it be an error on the delivered product or a visible defect, please reject the delivery and point out the problem by filling out the form made for this kind of events. Give back the package(s) with all it's contents to the delivery person/company.
Protection of your personal data
Any personal information requested will be used only to process your orders or provide support and information about new arrivals. Under no circumstances will your personal information be given away or sold to third parties.
Links
The websites anzenbergergallery-bookshop.com / anzenbergergallery.com / reginaanzenberger.com may contain links to other websites beyond our control. anzenbergergallery-bookshop.com / anzenbergergallery.com / reginaanzenberger.com cannot take responsibility for any of the linked websites or their contents. We exclusively offer these links as additional information.